FAQ

Thank you for being a part of the Swarovski story over the last few years. In order to help facilitate this process as you offboard, we’ve provided some answers to questions you may have.

GENERAL & STOCK

  • When will my retailer agreement with Swarovski end?
    Your notice of closure is in place from 1st March and our agreement with you will run until 30th June 2021.

  • How long do I have to sell out my stock?
    You have until 30th June 2021.

  • What happens if I still have stock of Swarovski items after 30th June 2021?
    You can continue selling remaining stock, but all branding on the Swarovski showcases and, if applicable, all other areas of the store must be removed.

  • Can I return unsold stock for a credit?
    No, there will be no stock returns possible.

  • Can I stop selling Swarovski before 30th June?
    Yes, you will need to advise us  in writing with the earlier exit date and ensure you have removed all branding. Email Ryan Ivsic if you wish to exit Swarovski before 30th June.

  • Can I continue to order stock?
    Yes, you are welcome to continue to order replenishment of basics and essentials. All orders will be subject to review and approval.

  • Will I continue to receive shopping bags and gift bags?
    No further shopping bags and gift bags will be provided to you after 1st March.

  • What happens to jewellery products I have on back order?
    The New Collection from Giovanna will not be supplied to you, back orders on that new jewellery range will be cancelled. If you wish to cancel any other backorders, please email Customer Service. All backorders still open on 30th June 2021 will be cancelled automatically.

  • What happens to home crystal living products I have on back order?
    Backorders for Crystal Living will stay on order. If you wish to cancel any other backorders, please email Customer Service. All backorders still open on 30th June 2021 will be cancelled automatically.

VM & FURNITURE

  • What VM can I use until we close?
    You can stay in the Essentials Program VM until 30th June 2021. SALE VM support may be provided for retailers still trading in June pending the global VM concept.

  • What happens with the Swarovski furniture I have instore?
    Before 30th June, please continue to use the furniture to display and sell your Swarovski stock. After 30th June, you are welcome to keep the furniture and continue to use it. If you wish to continue using the furniture, please remove all branding. Any removal, disposal or refurbishment of the furniture is at the retailer's expense.

  • How do I remove the branding from the furniture?

    • Dispose of all printed signage with Swarovski images or logos. This includes all lightboxes and other VM signs and decals.

    • Remove the logobox on top of cabinets by either skinning it with a decal to cover the logo or uninstalling the logobox off the cabinet. This manual (click here) can provide more instructions on how to do that.

    • Remove the SWAROVSKI lettering on the storage doors of the wall cabinets at front side of vitrines. The lettering can be wiped off with turpentine or methylated spirits.

  • What do I do with the Swarovski VM display blocks and Window Displays?
    Before 30th June, please continue to use the Swoarvski VM blocks and Window Displays to display and sell your Swarovski stock. After 30th June, the VM blocks and Window Displays must be removed from the shop floor and disposed of responsibly.

SCS PROGRAM

  • When does my SCS Authorised Retailer (AR) Agreement finish?
    Your agreement to stock and sell the SCS Range and retain SCS Members will end on the 31st of March.

  • Why does the SCS AR Agreement end earlier than 30th June?
    The Swarovski Crystal Society puts the Member Experience first, our priority is to make the transition as seamless as possible for the members. Our intention is to move the members earlier than your final closure date to allow the member to build a relationship with their new SCS location. This also provides you more freedom in your offboarding process in terms of timing.

  • What happens with my SCS members? Am I allowed to tell them I am closing with Swarovski?
    On Monday 8th March, we will advise your members that your SCS Authorised Retailer agreement will be coming to an end. Please view a sample of this letter (here). Any SCS members who are still affiliated with your store on 1st April will have their memberships automatically transferred to their next nearest SCS Retailer.

  • What happens to SCS products I have on back order for my SCS members?
    If the backorder item arrives prior to 1st April, please feel free to complete the sale with the member. Any remaining SCS items on backorder on 1st April will be cancelled, we will communicate this to the members.

  • Can I continue to place orders of SCS items for my SCS members?
    Due to production delays, the SCS items already on backorder now are not likely to be fulfilled until mid-March. Based on this, we would not recommend that you continue to place orders of SCS items for members.

  • What happens to SCS Stock that I have instore from 1st April?
    You can continue to sell through any remaining SCS stock you have, but you will not be able to replenish it. Please note, from 1st April you will not be able to align a purchase to an SCS Member’s profile. This means their full purchase history may not be captured and they will not be able to access any SCS program benefits associated to their purchases. This is also why we recommend that you aim to sell through all your SCS stock before 1st April and don’t place any additional orders.

  • Can I still run the SCS Event?
    As the SCS Event will be running after 1st April, you are not able to participate.